Customer engagement needs more than a channel.
Customer interactions often span disconnected channels, campaigns and teams. The business processes behind them need attention too.
SocialHive’s purpose-built products connect messaging, engagement, promotions and structured interactions to the work required around them.
Each product has a focused role within one ecosystem. The appropriate starting point depends on the business need.
Four products. One customer engagement family.
Direct, Promotions, Reach and Meet address different engagement needs within SocialHive, Shift Interactive’s customer engagement platform family.
Start with the business need. SocialHive provides a focused platform for each type of engagement, within one product family.
01 / SocialHive Direct
Brings customer conversations, messaging automation, live-agent engagement and service workflows together in one customer engagement platform.
02 / SocialHive Promotions
An always-on consumer promotions platform for launching, managing and measuring campaigns while building audiences brands can continue to engage.
03 / SocialHive Reach
Connects digital advertising inventory with the businesses and partners that sell, manage and monetize it.
04 / SocialHive Meet
Connects business communities through structured matchmaking, meetings and buyer/supplier engagement — before, during and beyond an event.
Engage → Automate → Activate → Manage.
Customer engagement starts with an interaction. SocialHive connects that interaction with the processes needed to support it.
Built around real customer engagement.
Customer messaging & engagement
Bring customer conversations into the processes that support engagement and service.
Automation
Connect messaging automation with the repeatable steps around customer interactions.
Consumer promotions & activations
Connect campaign participation and validation with the work required to administer a promotion.
Audience reach
Support audience engagement through advertising, reach and activation.
Structured business interactions
Give business meetings and buyer/supplier engagement a defined structure.
Operational visibility
Keep the activity behind customer engagement in view.
Ready to rethink how your business engages customers?
What needs to work better for your customers and the teams behind the experience? Let’s start there.
Turn customer interactions into connected experiences.
SocialHive is Shift Interactive’s customer engagement platform family — bringing messaging, engagement, promotions and structured interactions together around how businesses actually engage customers.